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My order hasn't shipped or my test kit hasn't arrived

Learn what to check if you’re still waiting for your kit.

Written by Nico

Orders typically take 2 business days to process. After your order ships, delivery generally takes another 2–4 business days, depending on FedEx.

If your order hasn’t shipped after 2 business days, check for messages from Rythm requesting additional information. Missing account or shipping details may delay your order.

If your kit still hasn’t arrived after a couple of weeks, contact Rythm customer support. We can check your order status and help with next steps.

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