Troubleshooting
Find solutions to account, kit, and sample issues.
By Olivia and 1 other2 authors8 articles
- Being prompted to check out when you already have an accountResolve an unexpected checkout prompt by signing in with the email address linked to your existing Rythm account.
- Resetting your passwordLearn how to request a one-time link if you’ve forgotten your Rythm account password.
- What to do if FedEx misses your pickup windowWhat to do when your FedEx sample pickup is late and how to find an alternative drop-off location.
- What to do if you forgot to include DOBLearn how to provide a missing DOB so the lab can process your sample.
- What to do if you dropped off your sample with the wrong carrierLearn what to do if you accidentally gave your Rythm sample to a carrier other than FedEx.
- My order hasn't shipped or my test kit hasn't arrivedLearn what to check if you’re still waiting for your kit.
- My returned sample is delayed in transitLearn what to do if your sample is taking longer than expected to reach the lab.
- FedEx says my kit was delivered, but I haven’t received itLearn what to check if your kit is marked as delivered but you can’t find it.