Troubleshooting
Find solutions to account, kit, and sample issues.
By Libby1 author7 articles
- Being prompted to check out when you already have an accountResolve an unexpected checkout prompt by signing in with the email address linked to your existing Rythm account.
- Resetting your passwordLearn how to request a one-time link if you’ve forgotten your Rythm account password.
- What to do if FedEx misses your pickup windowWhat to do when your FedEx sample pickup is late and how to find an alternative drop-off location.
- Registering your sample after collectionForgot to register your sample? Learn how to complete your intake form and confirm your collection details in Health Records.
- What to do if you forgot to include DOBLearn how to provide a missing DOB so the lab can process your sample.
- Understanding missing biomarkers in your resultsLearn why some biomarkers may be missing from your report and how collection volume and shipping delays can affect results.
- What to do if you dropped off your sample with the wrong carrierLearn what to do if you accidentally gave your Rythm sample to a carrier other than FedEx.