If your renewal payment fails, your test will not be processed or shipped until payment is successful.
What happens after a failed payment?
Your subscription remains pending while payment is unresolved. Our payment system may retry a failed charge.
To resolve the issue, update your payment method as soon as possible. If you do not want the upcoming test, you can also skip it or cancel your subscription through your account.
How to update your card
Log in to your Rythm account.
Go to Account → Billing.
Select Manage Payment.
Add or update your payment method.
Once your payment method is updated and the charge succeeds, your order can move forward for processing and shipment.