Mistakes happen, and you may still be able to complete your collection. Your next steps depend on what went wrong.
Forgot to register your sample or entered the wrong date or time?
See “Registering your sample after collection” for instructions on updating your information.
Collected less than the recommended amount?
Follow the kit’s instructions and aim to fill the tube to at least 75%. If your tube is underfilled or you’re unsure whether your sample can be used, contact Rythm customer support before returning it.
Device didn’t activate?
See “My collection device doesn’t activate or click” for troubleshooting steps.
Dropped, damaged, spilled, or contaminated your sample or kit?
Contact Rythm customer support and include a photo if it helps show what happened.
Once your sample is collected and properly packaged, return it promptly unless you need guidance from support about an underfilled or potentially unusable sample. The lab will assess your sample upon arrival to determine whether it can be processed.