Cancelling your subscription and requesting a refund are separate actions. Cancellation stops future billing, but it does not automatically reverse a charge that has already been processed.
Refund eligibility depends on the status of your order, whether the test has been shipped or used, and the applicable refund policy.
Can I reverse my latest charge?
You may request a reversal of your most recent monthly charge only if the test has not yet been prepared for shipment.
Once a test has shipped, or laboratory-testing resources have been used, that charge is no longer eligible for reversal. Contact customer support by email or live chat as soon as possible if you would like to request a reversal.
Money-back guarantee
Rythm offers a 90-day money-back guarantee for eligible first-time customers. To qualify for a refund under the money-back guarantee, all of the following conditions must be met:
This was your first test with Rythm.
You completed the test, meaning a sample was successfully collected and returned to the laboratory.
Your refund request is submitted within 7 days of receiving your results.
If you received a damaged test, missing components, or experienced an issue that prevented you from completing the test, please contact our customer care team.
These situations are reviewed separately and may qualify for a replacement test or refund at our discretion.
Refunds and returns on orders after your first test
For orders after your first test, you can submit a refund request for review. If a return is approved, we will provide instructions on how and where to return any eligible unused product.
Because Rythm provides regulated clinical laboratory services, used tests for which a sample has been collected or returned to the laboratory are not eligible for return or refund.
Approved refunds will be issued to the original form of payment within six weeks of receipt of the returned product. Shipping costs are non-refundable.
If you receive a damaged item or an incorrect order, please contact our customer support team immediately. We will arrange for a replacement or refund as appropriate.