FAQ – Cancel Subscription

Will I lose access to all features and perks on the Rythm dashboard?

You will maintain full access to your results, but you may lose access to some member perks.
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If I skip a month or change my billing date, will I have access to the Rythm dashboard and all the perks?

Yes, skipping a month or changing your billing date does not affect your access to the Rythm dashboard and its perks.

Will I lose my pending referral earnings if I cancel?

Yes, cancelling your subscription will result in the loss of any pending referral earnings.

If I cancel, can I come back anytime?

Yes, you can reactivate your subscription anytime.

If I cancel, will my data be deleted?

No, your data will not be deleted. You can still access it via the PDF and CSV download options on the Health Records page.

If I've already been charged, will I get a refund when I cancel?

If you've already been charged for an upcoming kit when you cancel, no additional kits will be shipped and the payment will not be applied.

What if I receive a shipment notification after canceling?

If you receive a shipment notification after cancellation, it may have been sent in error. No additional kits will be shipped once your subscription is canceled, so you can disregard these notifications.

How can I get support after cancellation?

If you have any questions or issues after cancellation, you can still contact Rythm Health's support team directly for assistance.