1. Full Refund Eligibility
Full Refund Window:
If you don't like our product, you are eligible for a full refund on your first order – refunds must be requested within 14 days of receiving your results.
2. Reversal of Your Latest Monthly Charge
Eligibility for Reversal:
You may request a reversal of your most recent monthly charge any time before your kit is shipped.
Once the kit has been shipped or if lab tests have been utilized, that monthly charge may no longer be eligible for reversal.
How to Request a Reversal:
Text or email the rythm health team.
Processing Time:
Reversal requests are typically reviewed within 5 business days, and, once approved, your refund should appear on your original payment method within 10–15 business days.
3. Skipping Policy
Skip Limit:
You may skip up to 90 days at a time, allowing you to pause monthly blood draws or membership services without fully canceling.
Initiating a Skip:
Log in to your Rythm Health dashboard.
Select “Skip a month” under your membership billing settings, or select a duration (up to 90 days).
Feature Limitations While Skipping:
Certain membership features (e.g., specialized data analytics, reference ranges or priority discounts) may be paused or reduced during your skip period.
If you do not resume your membership within 90 days, you may lose access to some active benefits or be moved to a different membership tier.
4. Cancellation & Refund Process
Initiating Cancellation:
Log in to your Rythm Health dashboard.
Navigate to your account billing, then select “Manage Shipping and Payment”.
Cancel your membership.
Confirmation & Review:
You will receive an email confirming your cancellation request.
5. Refund Issuance
Original Payment Method:
All refunds are processed to the original payment method used during the initial purchase.
Full vs. Partial Refunds:
Full refunds return 100% of your monthly membership fee.
Bank Processing Times:
Depending on your financial institution, it may take additional time for funds to appear in your account.
6. Contact Us
For any questions regarding your membership, skipping, refunds, or reversals, please contact Rythm Health Billing at:
Email: [email protected]
Phone: (628) 333-3787
Provide your membership details and any relevant information to expedite support.
7. Policy Changes
Right to Modify: Rythm Health reserves the right to update or modify this Refund & Skip Policy at any time, with or without prior notice.
Effective Date: Changes become effective immediately upon posting to our website.