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My collection device didn't activate or click

Learn what to check if your collection device doesn’t activate as expected.

Written by Nico

Before you begin, review your kit’s instructions and collection video. Use the device only on the recommended upper arm/shoulder area.

Make sure you’ve removed the plastic safety cap from the red activation button. Place the device securely against your skin and press the button as instructed until you feel the activation click.

If the device doesn’t click or activate, stop. Avoid repeatedly forcing the button or trying to disassemble the device. Contact Rythm customer support for help troubleshooting and determining next steps.

If you’re unsure about placement or activation, review the collection video before attempting another draw.

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